Privacy Policy

Effective Date: November 5, 2025

1. Introduction

At Kaizen IVA we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Intelligent Voice Agents and visit our website.

This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Interact with our voice agents
• Submit contact forms or inquiries
• Request consultations or services
• Subscribe to communications
• Opt out of communications

This may include: name, email address, phone number, company information, and any details you share during voice interactions.

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, interaction patterns)
• Voice interaction recordings and transcripts (when using our IVA services)

2.3 Third-Party Services

We use third-party services including ElevenLabs for voice agent technology. These services may collect data according to their own privacy policies.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Respond to your inquiries and fulfill service requests
• Send administrative information and service updates
• Analyze usage patterns and optimize user experience
• Comply with legal obligations and protect our rights
• Prevent fraud and enhance security
• Train and improve our voice agent systems (in anonymized form)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information:

• With Service Providers: Third-party vendors who perform services on our behalf (e.g., ElevenLabs, hosting providers, analytics services)
• For Legal Purposes: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know: Request disclosure of personal information we collect, use, and share
• Delete: Request deletion of your personal information
• Correct: Request correction of inaccurate personal information
• Opt-Out: Opt out of the sale or sharing of personal information (we do not sell data)
• Limit Use: Limit the use of sensitive personal information
• Non-Discrimination: Exercise privacy rights without discriminatory treatment

To exercise these rights, please contact us at privacy@kaizeniva.com or use our opt-out form.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Voice recordings and transcripts are retained for quality assurance and training purposes, typically for 12-24 months unless otherwise required by law or contract.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to protect your data.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Voice Recording and AI Processing

When you interact with our Intelligent Voice Agents:

• Conversations may be recorded for quality assurance, training, and service improvement
• Voice data is processed using AI technology provided by third parties (including ElevenLabs)
• Recordings may be transcribed and analyzed to improve system performance
• You may request deletion of your voice recordings by contacting us

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and support our services. You can control cookie preferences through your browser settings, though this may limit certain website functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

Kaizen IVA
Email: privacy@kaizeniva.com
Website: www.kaizeniva.com
Opt-Out Form: Submit Opt-Out Request

13. International Users

Our services are based in California, United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.